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The Tutorial Program will be using WC Online to schedule Zoom tutoring appointments.
Table of Contents
Setting Up Your Account; Updating password
- Go to mywco.com/ssularc and click “register for an account.
< - Complete all of the fields on the “Register for a New Account Page”* Please make certain you fill out all required fields (marked with a red asterisk). Please use the email account assigned to you by the university (yourname@sonoma.edu).
Under “Email Preferences” we suggest selecting “yes” for each option. This will ensure you’re in the loop for appointments you make and/or cancel, any changes to your appointments, and alerts about the schedule.
*NOTE: If you have previously visited the Writing Center or Tutorial Program, you may already have an existing account with WC Online. You can reset your password by clicking “Reset Password” under “Having trouble logging in?”
Understanding the Schedule
Once you have signed in, you can toggle between the schedules using the drop-down menu at the top (marked in red). For subject-specific tutoring such as math, chemistry, biology, etc., select "Tutorial Program"
Appointment blocks by Color
White = Open / Gray = Unavailable (time to book has passed) / Blue = Booked appointments (i.e. someone already has that time)
Making an Appointment
Select the course you need help with from the drop-down menu at the top of the schedule screen. This will help limit the schedule so you can see which tutors are available, and when. Simply click on any white space (open appointment)to set up your tutoring session. A new window will pop up so you can answer questions about the subject, instructor name, and assignment. Please let the tutor know what you will be working on so they can prepare for your session.Please be sure to select "confirm appointment" at the bottom of the pop-up window. You will receive email confirmation of your appointment day and time, but it is always a good idea to note it for yourself.
Accessing Your Appointment
Accessing your appointment is easy. Login to mywco.com/ssularc, and navigate to the day and time of your appointment. Click on the appointment, and the appointment window will open. At the top of the tutor bio, you will see a Zoom link. Simply click on the link to start your appointment! If you need more instructions/assistance, please check out our guide below, or email us at larcdeskw@sonoma.edu
Zoom Student Guide to Online LARC Services
Appointment Guidelines & Helpful Advice
- When booking your appointment, we recommend that you read the tutor bio available on the appointment window, or on our website. This will help you select the tutor that best meets your learning preferences and tutoring needs.
- Please be on time for your appointment.
- Be prepared for your appointment: have your assignment at hand, as well as any books and other supplies you may need. Please be prepared to share your screen or a Google doc. Your tutor can help guide you through sharing.
- All appointments automatically default to one hour. This gives you extra time in case there are technical or other issues. If you finish your appointment early, that's okay!
- Please let the tutor know if you need proof of the appointment for your instructor. They will email you the report form they complete at the end of each session.
Cancelling Your Appointment
Please note the following cancellation policy: Appointments must be cancelled with 24 hours notice, or they may be considered a "no-show." If you have three marked "no-shows" the scheduling system will automatically disable your account, and you will receive an email notification that this has happened. To reinstate your account, you must contact the LARC at larcdeskw@sonoma.edu.
To cancel your appointment, click on your appointment in the schedule, scroll to the bottom of the pop-up appointment window, and select "cancel appointment." Another small window will pop up, asking you to verify that this is what you want to do.
If there is an emergency and you are cancelling on short notice, or need other help with a cancellation, please email the LARC at larcdeskw@sonoma.edu.